Refund policy

What is Kinderfeet's shipping policy?

When you place an order with Kinderfeets, in-stock items leave our shipping facility in 3-5 business days. Processing times may increase during peak periods. We initiate shipments Monday through Friday. 

You will be sent a shipping confirmation email with a tracking number.  Please follow the tracking number to ensure you are available to receive the shipment.

If you have concerns regarding your shipment, please contact the courier directly. 

What is Kinderfeet's return policy?

All orders from Kinderfeets are non-returnable.

If your purchase is damaged in transit, or you are experiencing problems please contact our warranty department by emailing  customerservice@kinderfeets.com. Please provide a description of the problem you are experiencing as well as contact information for our team to reach you.

All replacement parts, sale items and e-gift cards are FINAL SALE and are not eligible for returns.

What is Kinderfeet's warranty policy?

All products include a (12 month) one-year warranty from date of purchase for manufacturer's defects.  Contact us at customerservice@kinderfeets.com for warranty claims and include a photo of the defect, a description, as well as a copy of your receipt.

Is shopping on kinderfeets.com secure?

You can shop with Kinderfeets with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works. The company adheres to strict industry standards for payment processing, including:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

Industry leading encryption hardware and software methods and security protocols to protect customer information.

Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.